Where & when do we deliver
Goods ordered through this Website will only be delivered in the United Kingdom, Northern Ireland and Isle of Man. Currently we do not ship to the Channel Islands.
Delivery will be made by standard courier during normal business hours, Monday to Friday.
All orders placed before 11.00 am will be handed to our preferred carrier the same day and delivered within approximately 2-4 working days.
If you choose the Express Delivery, orders that are placed before 11.00 am, Monday to Thursday will be delivered within 24/48 hours.
Orders placed on Friday before 11.00 am will be delivered starting from the next working day.
We do not delivery goods to PO Boxes.
• Although it is our goal to delivery within the above mentioned lead times, delivery dates are not guaranteed as shipments are handled by third parties.
• Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.
• Orders will be processed in accordance with the Terms and Conditions of sale.
• We are unable to redirect orders once items have been dispatched.
Receiving a refund or Replacement Goods
Please also note that we will not process your refund until we receive the Goods. Once we receive the Goods, we will:
(i) Examine the Goods you have returned to us to verify whether they are faulty, damaged or if they do not correspond to their description on the Website;
(ii) At your option where the Goods are faulty, damaged or if they do not correspond to their description on the Website: (i) repair the Goods or replace them with new non-faulty or corresponding Goods; or, (ii) refund the price paid for the Goods (along with the original delivery fees). Save that where you have requested, and we are unable to, repair or replace the Goods, we will refund the price paid for the Goods (along with the original delivery fees);
(iii) In any case where the Goods are faulty, damaged or if they do not correspond to their description on the Website, refund to you any delivery costs incurred in returning the Goods to us, provided that you send us satisfactory evidence of the costs actually incurred in returning the Goods. Where such evidence is not provided we will refund you an estimated cost of return postage. Where Goods have been returned pursuant to your right to withdrawal contained in Clause 9 of the Terms and Conditions of Sale, or if the Goods are returned for reason other than them being faulty, damaged or not corresponding to their description on the Website the cost of return shall be at your charge;
(iv) Credit the refund for the Goods back to the payment card that you used to pay for the Goods, or repair or replace the faulty or damaged Goods approximately 14 (fourteen) days and in any case no later than 30 (thirty) days from the date that we receive the returned Goods. Where refund is offered on Goods purchased using an e-Gift Card or the credit available on your Account on the Website, the amount will be refunded respectively to the e-Gift Card used to make the purchase or credited to your Account on the Website. Where the e-Gift Card used to make the purchase has expired, we will issue a new one for the refund value;
IF IN OUR SOLE OPINION, THE GOODS YOU HAVE RETURNED TO US ARE NOT FAULTY, DAMAGED, AND CORRECTLY CORRESPOND TO THE DESCRIPTION DISPLAYED ON OUR WEBSITE, OR THEY HAVE NOT BEEN RETURNED IN ACCORDANCE WITH YOUR RIGHT TO WITHDRAW UNDER CLAUSE 9 OF THE TERMS AND CONDITIONS OF SALE, YOU WILL NOT BE ENTITLED TO A REFUND AND WE WILL RETURN THE GOODS TO YOU.
Product exchange is currently not possible.
If you have received an item as a gift, you may return it to us following the procedure set out above. Where a refund is offered for a returned gift you will receive an e-Gift Card credited with the value of the Goods along with the costs incurred in returning the Goods to us (where applicable as described above) The e-Gift Card can be spent on the Website and will be valid for 1 (one) year.
Please ensure your e-mail address is quoted on the consignment note when returning a gift, otherwise we will not be able to provide you an e-Gift Card and any notification concerning your return will be sent to the original purchaser.
When you return Goods, PLEASE NOTE THAT
All items are quality controlled and checked for any faults or manufacturing defects before they are dispatched to you. Should you receive an item that is not in perfect condition please contact us immediately.
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
Items should be returned in their original packaging to ensure they are adequately protected in transit. We do not accept liability for Goods which are damaged or lost during return shipment to us.